Self Scheduling & SMS Notification Terms – (Team Xpress Online, Team Xpress App, SMS)

Thank you for your interest in our self scheduling and SMS notification systems. Our goal is to be the best and most professional company in the security and event entertainment industry. We also want to make scheduling with 5 STAR a simple and convenient task. Employees are not required to self schedule online or by using the app, but it is needed to help you view and manage your shifts. You should still call one of our schedulers on the telephone to have access to all available shifts. Some shift types are not posted to self scheduling. By using the online system and/or app, you can access your schedule, self schedule and receive shift updates. Please review all training materials. To end SMS notifications, contact a scheduler or reply STOP to end.

Kristina Hardin
Licensed Security Manager


Terms and Conditions:

5 STAR employees are not required to use the Team Xpress systems to schedule.  Direct contact with our schedulers each week via phone is still the recommended scheduling method. In the event the system is down, you must call each week for scheduling. You will need to schedule to test to obtain your security license. If you do not have a current Level II Security license, you will not be able to self schedule for any security shifts. To obtain your license, please click here.

This is a private system and users understand that 5 STAR reserves the right to make changes to the system and methods of self scheduling contained within our system.  This system does not contain 100% of the available shifts.  5 STAR reserves the right to make adjustments to the schedules as we determine in the best interest of our clients. Our clients dictate which posts we cover and the start and end times of all shifts. We are unable to change most shift times.

Job openings are posted in a random manner as they become available.  Not all jobs will be posted online and employees must contact our schedulers weekly to check for additional job openings.

You are not required to schedule for shifts, and we rarely automatically assign schedules unless availability has previously been discussed and agreed upon.  Once you self schedule for a shift, you are expected to work that shift. Use Team Xpress to view and confirm that shift has not changed online prior to the each event.  You are required to work all scheduled shifts.  You can not cancel a shift online or via the app.  If you need to cancel a shift, you must call and speak with a scheduler during scheduling business hours, Monday – Friday from 11am – 5pm.  Failing to show up for a scheduled shift may result in exclusion from online self scheduling, suspension and/or termination.

The shift start times are subject to change and you are required to check your schedule before each shift to make sure no time changes have been made. Our clients and venues determine shift times, and any applicable changes.  We will attempt to contact you if we get a call from a client making any changes.  All shift end times are approximate. Sometimes events, especially outdoor concerts and athletic events, are delayed due to weather. We cannot abandon an event or venue if an event is still taking place and patrons are still on the premises.

Most open shifts will prohibit self scheduling online the day of  an event, however, you may still view all existing schedules and call our schedulers to check open shift availability right up to the shift start time.

You are responsible for keeping your password private and you should never share your password with fellow employees, friends, or families. You are responsible for all shifts scheduled using your password.  You may change or update your password within the system as often as you would like.  If you forget your password, our system will create a temporary password which will be sent to your email address on file.

5 STAR sends out SMS notification during business hours. This is to alert you or last minute changes, shift openings, and other important business information. You may receive up to 20 SMS notifications per month. Data rates may apply depending on your text plan. By joining, you consent to sign up for SMS, but may opt out at any time. Reply STOP to end.

If you need to update your email address or any other contact information, please use our records update form.


Training and Policies:

If using our self scheduling system you must agree that you have viewed our training videos and will comply with policies of our company and our clients.


Collected Information:

5 STAR does not share any information for marketing purposes. Information is collected for business and security reasons. Our system will log your IP address and users are required to use an id and password to log in.  Certain information, such as your email address and mobile phone number must be kept updated in order to verify your identity and for use in our password retrieval system.


Summation:

If you have any questions about these terms and conditions, please contact us by phone.

For password support, please contact David Brackin or call 713-400-0752.

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